Shipping policy
Shipping & Delivery
We ship worldwide from the Netherlands.
Orders are processed within 1–2 business days. Orders placed on business days before 17:00 are typically shipped the same day and delivered the next business day within the Netherlands and Belgium.
Delivery times
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Netherlands & Belgium: Next business day (for orders placed before 17:00)
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Europe: 3–7 business days
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International: 5–12 business days
Delivery times may vary depending on your location and local postal services.
International shipping
Yes, we ship within Europe and selected non-European countries. Shipping rates and delivery times depend on your destination.
International customers outside the European Union are responsible for any customs duties, taxes, or import fees that may apply.
Shipping costs
Shipping costs are calculated automatically at checkout based on your address and order value.
Orders above a certain threshold may qualify for free shipping, the current conditions are shown at checkout.
Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to follow your cacao’s journey and know exactly when to expect it at your door.